Maximising Customer Engagement
Monday 16 November 2020No business has escaped disruption during the Covid-19 pandemic; no sector has been unaffected, digital remote working is now part of life and online retailing has come of age. The businesses that survive and flourish in this radically changed environment will be the ones who can rethink their relationship with their customers. As disorientation clears and the customer habits of the new normal emerge, there are big lessons to learn and advantages to be gained.
In this session...
we will explore how changing expectations from customers are creating opportunities for the business who are ready to seize them.
We will look at:
- The convergence of human and digital interaction into a seamless customer experience
- The increasing demand for B2C level experience in a B2B customer setting
- The evolution of home technology and connected devices and their impact on customer experience
Register for Free Access
Not yet a Member, Subscriber or Friend? Register as a CMI Friend for free, and get access to this and many other exclusive resources, as well as weekly updates straight to your inbox.
You have successfully registered
As a CMI Friend, you now have access to whole range of CMI Friendship benefits.
Please login to the left to confirm your registration and access the article.