Dedicated Manager
“Burningness” and growing outside-in beliefs: five ways to give customers what they really want
Speak directly to customers and don’t ignore inconvenient truths – how organisations can be more customer-centric
How to fight fires with critical command decision making
Assistant chief fire officer Richard Stanton CMgr shares how decision making under intense pressure can in fact be taught
Employer or employee – who’s responsible for value creation?
Both employers and employees play their part in increasing the value of the organisation, explains Taranjeet Singh CMgr CCMI
How senior leaders can transform culture – and refresh and re-energise their workforce
In the first in a series of articles on transforming organisational culture, we focus on how senior leaders can drive change
Resolving the great WFH vs office debate
As the hybrid work revolution turns four, is this the last battle of the return-to-work war?
Emergency healthcare in crisis: how managers can help services back to their feet
The ongoing decline of the UK’s emergency healthcare provision may leave its managers feeling powerless – here’s how to help
How to build a business that’s smarter than you: lessons from five transformative leaders
Truly great leaders don’t try to do it all alone. Here’s how five leaders transformed their organisations…
“You can never tell what’s around the corner”: Here’s how to nail succession planning
Recruiting a successor is no easy task — who should take over, and when? Here’s how to navigate this process successfully…
Wellbeing: How to help your team attain it — and maintain it
Wellbeing at work is a manager’s responsibility – here’s a set of daily practices you can encourage your team to try in 2024
CMI Volunteer of the Year 2023: “It’s a chance for you to grow as a person”
Kirsty Watson CMgr FCMI has been volunteering since she was 14. She says helping other people is more important than ever