Knowledge and Insights

Welcome to CMI’s knowledge and insights hub. Here you’ll find practical guidance and resources to help you with the challenges managers face on a daily basis.

The hub is also home to our cutting-edge research and policy work, keeping you at the forefront of the discussions happening in the management profession.

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Topic:

CMI Highlights – 17 January

In our first update of 2024, we share how to invigorate your return to work – and the year ahead

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Topic: Consultancy

Six steps to help your clients boost customer satisfaction

In 2024, organisations must prioritise customer satisfaction. Here’s how to help your clients keep their customers happy

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Topic: Personal Development

The power of delegation (and why it’s so hard to hand over)

Learn how to delegate tasks to your team effectively in this delegation deep dive

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Topic: Difficult Conversations

Ethical dilemmas: How do I distinguish right from wrong – and act accordingly? Advice from the experts

All managers and leaders will face ethical dilemmas in their work. Here, three managers share their top tips

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Topic: Employment Landscape

Emergency healthcare in crisis: how managers can help services back to their feet

The ongoing decline of the UK’s emergency healthcare provision may leave its managers feeling powerless – here’s how to help

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Topic: Governance

How to build a business that’s smarter than you: lessons from five transformative leaders

Truly great leaders don’t try to do it all alone. Here’s how five leaders transformed their organisations…

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Topic: Change Management

“You can never tell what’s around the corner”: Here’s how to nail succession planning

Recruiting a successor is no easy task — who should take over, and when? Here’s how to navigate this process successfully…

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Topic:

A new year message from Ann Francke OBE: Let’s be more Taylor Swift in 2024

As we enter a new year, here’s why Taylor Swift provides lessons for managers and leaders everywhere to follow

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Topic: Mental Health and Wellbeing

Wellbeing: How to help your team attain it — and maintain it

Wellbeing at work is a manager’s responsibility – here’s a set of daily practices you can encourage your team to try in 2024

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Topic:

The Leading Issue with Richard Harpin

Join CMI CEO Ann Franke OBE and Richard Harpin: founder and Chairman of HomeServe, a global consumer services company.

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Topic: Productivity

Finance Masterclass for Start-ups and SMEs

Unlock the gateway to financial success with this insightful masterclass!

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Topic: Consultancy

The seven behaviours you need to succeed as a management consultant in 2024

ChMC of the Year David Orr, and Highly Commended Georgina Letts, share their tips for consulting success in the year ahead

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Influencing Management Practice

CMI’s mission is to increase the number and standard of professionally qualified managers. One way we deliver on this mission is to create industry-leading insights and resources, and make them accessible to the widest possible audience.

Within the knowledge and insights hub you’ll find resources which provide immediate guidance on the issues managers face everyday, and insights from inspiring leaders innovating in every sector and industry.

Research and Thought Leadership

Our research is helping managers understand what they can do to improve performance and productivity.

Campaigning and Advocacy

Learn about how CMI represents the views of UK managers and leaders at every level of national policy-making.