“Before CMI, my management lacked empathy”

Ryan Hume CMgr FCMI embarked on his journey with CMI knowing he had to adjust his leadership style.

Straight after his GCSEs, Ryan entered the military, where he worked a six-year stint as an engineer before returning to civilian life and building up management experience in the telecoms and rail industries. 

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The military is hierarchical, and the management training Ryan had been exposed to focused on a command-and-obey style of management. 

“I knew my own leadership style needed adapting for my post-military career,” he says. 

Ryan identified that he needed formal accreditation. He used 360-degree feedback to assess his management skills. Although he scored highly in areas such as honesty and transparency, he scored low for empathy.