Digital Event:Communicating & Influencing: Key skills for success

Navigating various communication scenarios and engaging diverse audiences are essential skills for managers and leaders alike.

In this digital event, the speakers, Taranjeet Singh CMgr CCMI, Prof. Ajantha Dharmasiri CMgr FCMI and Dr. Thesara Jayawardane CMgr FCMI, along with moderator Kamaya Perera FCMI, explored the key factors and essential areas managers must focus on to ensure their communication is impactful.

Throughout the digital event they looked at how to communicate effectively, adapt to audience and purpose, and use influencing skills to persuade and negotiate.

Areas covered included:

• Understanding your audience and adopt flexible communication methods
• The importance of empathy, open questioning, and active listening
• How to adapt your communication according to situation, audience, and purpose
• How to manage difficult conversations
• How to better use negotiation and influencing skills

View the event.