Negotiation: 5 things managers can learn from hostage negotiators
Written by Annie Makoff-Clark Wednesday 20 July 2022
Sue Williams QPM, international hostage negotiator and former head of the Hostage Crisis Negotiation Unit at Scotland Yard, has worked closely with the British Government for many years, advising and consulting on the safe return of British hostages from hot spot areas such as Iraq, Afghanistan, Northern Nigeria and Somalia. She now works with humanitarian Non-Governmental Organisations (NGOs), where she deals regularly with high-stake hostage negotiations.
But she also teaches managers her particular set of skills.
“Many of our skills and techniques as negotiators transfer really well into a business environment without a doubt,” explains Sue. “It’s about knowing how to navigate high-pressure situations and staying focused on your main objective.”
So, what techniques and lessons can managers take from hostage negotiators?
Keep reading to learn which techniques managers can learn from hostage negotiators
Register for Free Access
Not yet a Member, Subscriber or Friend? Register as a CMI Friend for free, and get access to this and many other exclusive resources, as well as weekly updates straight to your inbox.
You have successfully registered
As a CMI Friend, you now have access to whole range of CMI Friendship benefits.
Please login to the left to confirm your registration and access the article.
Advice
Looking for advice and guidance? Whether you are looking for topical tips or information, you can find the latest advice and guidance from the CMI team here.
Members See More
CMI Members have access to thousands of online learning and CPD resources. Learn more about our membership benefits
Join The Community
CMI offers a variety of flexible membership solutions, tailored to your needs. Find out more and get involved in the CMI community today.